Returns & Exchanges
At City Pop, we strive for 100% satisfaction with every kernel and confection; if your order arrives damaged or incorrect, please contact us within 14 days of delivery for a replacement or refund. Due to the perishable nature of our gourmet snacks, we cannot accept returns on food items that have been opened or are simply subject to personal taste preferences.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your snacks.
Provide Documentation
Attach clear photos of the shipping box and the product packaging to help us verify any damage or quality concerns.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a refund or a fresh replacement is warranted.
Resolution
Once approved, we will immediately process your refund to the original payment method or ship out a new batch of your favorite City Pop treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing